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A560 - Customer Services Manager - West Midlands

An Experienced Customer Services Manager is required by a global animal nutrition and bio ingredients company.

An Experienced Customer Services Manager is required by a global animal nutrition and bio ingredients company. The successful applicant will be responsible for running the Customer Services department in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet customers expectations.

The Role and Responsibilities:

Effectively manage the Customer Service Team

Ensure service procedures, policies and standards are maintained and make improvements where required

Improve customer service experience, create engaged customers, both internal and external

Take ownership of customers issues and follow problems through to resolution

Order process, organise shipping, raise purchase orders, check invoicing, assist in stock control management

Check customer invoices and sign credit notes, post sales

Maintain the master files for customer and client records

Health Safety committee member

Attend production meetings

Assist the commercial team with data/sales enquiries

Answer telephones

Provide customer service assistance

Provide sales data and reports

Candidate Requirements:

Ideally educated to degree level or equivalent in Business Administration or relevant subject.

Proven experience as a customer service manager is essential

Strong man management skills

Excellent knowledge of management methods and techniques

Working knowledge of customer service software, databases and tools - use of UNIX would be an advantage

Ability to think strategically, lead, manage and delegate

Advanced troubleshooting and multi-tasking skills

Customer focused with excellent communication skills, both verbal and written. French language skills would be desirable.

Sound knowledge of Microsoft Office applications

Strong organisational skills

Ability to work as part of a team or independently

Remuneration:

A competitive remuneration package will be on offer to the successful candidate dependent on experience

To apply: please e-mail your CV and covering letter) to amandalatham@delacyexecutive.co.uk or call Amanda Latham on 01885 485524

Please be assured that all contact will be treated in complete confidence. Thank you.

De Lacy Executive is an approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice. Registered with the Information Commissioners Office the company complies with the requirements of the Data Protection Act.

This job has now been closed.

Summary

  • Ref: A560
  • Type: Secretary/Administrator/HR/Recruitment
  • Salary: A competitive remuneration package will be on offer to the successful candidate dependent on experience
  • Location: WEST MIDLANDS,