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A542 - Business Support Analyst - Agricultural Machinery - The Midlands

Are you somebody who enjoys data analytics and has an inquisitive nature to interrogate reports?

Are you somebody who enjoys data analytics and has an inquisitive nature to interrogate reports?

A global leader in the design, manufacture and distribution of agricultural machinery and infrastructure seeks a Business Support Analyst to provide the reporting expertise to monitor functional performance.

Clear and concise presentation skills, willingness to travel and an ability to meet tight deadlines will be key in this role.

Job Summary:

The speed of product concern resolution is directly impacted by the quality of our clients field case reporting. The dealers first line of support is with their technical help desks where they monitor performance to service level agreements. Concerns that escalate to become subjects for quality support undergo rigorous qualification and quantification measures using data from warranty claims and SOURCE reports. This role provides the reporting expertise to monitor functional performance.

Candidate requirements:

Proficient in MS office especially Excel advanced and Powerpoint (with thinkcell)

Confident to an expert level with data analysis tools such as COGNOS, Qlikview, salesforce, SAP BI and tableau.

Broad level of hands on farm machinery experience especially in the field and tech support arenas.

Understanding of the dealer network and end user customer importance of minimum downtimes.

Willingness to travel to EAME sites circa 80 days per annum expected.

English fluency - French / German an advantage.

Remuneration

A competitive remuneration package is on offer to the successful candidate

To apply for this new career opportunity please e-mail your CV and covering letter (preferably in Word) to amandalatham@delacyexecutive.co.uk and for more information please call Amanda Latham on Office: 01885 483440, DDI: 01885 485524 or Mobile: 07730 218934

Please be assured that all contact will be treated in complete confidence.

Thank you.

De Lacy Executive is the agricultural recruitment specialist in the Agri-Business and Land-based Business Sectors and was established in 2000. We are experienced practical and supply trade agriculturalists who have developed an agricultural recruitment practice based on high ethical standards - we are approved members of the Recruitment and Employment Confederation, which oversees the UKs recruitment industry (REC Membership Number: 00082047).

This job has now been closed.

Summary

  • Ref: A542
  • Type: Software/IT Specialist â‹
  • Salary: A competitive remuneration package is on offer to the successful candidate
  • Location: UK. Willing to relocate to most UK locations, EAST MIDLANDS, WEST MIDLANDS, MIDLANDS,