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ABHC344 - Scheduling Agent



At least 6 months experience working in a call centre environment or equivalent

Qualification: GCSE’s grade C or above in Maths and English, Graduate level.

As Scheduling Advisor and first point of contact for both internal and external enquires, you will co-ordinate, plan and monitor the workload of our professional field based staff to ensure an efficient flow in line with company standards and targets.

Activities of the role:

 Confirming resource availability to meet daily schedule capacity requirements whilst liaising with other departments and head office staff

 Demonstrating adherence to confidentiality and data protection legislation whilst recording sensitive patient information

 Maintaining computerised records ensuring high level of accuracy achieved at all times

 Accurately completing company documentation and forwarding to external partners

 Dealing with internal and external queries and requests using own initiative


 Good customer service skills, committing to company belief of ‘always do what is right for the client’

 Positive ‘can do’ attitude, with a desire to exceed internal/external client expectations

 Strong problem solving skills

 Ability to build business relationships with partner organisations

 Confident about working in a role where your actions influence others

 Good IT/literacy and attention to detail

 Strong time management skills, ability to take responsibility for and prioritise own workload

 Ability to achieve high standards at all times and have ability to think on your feet


 Generous holiday entitlement, increasing with service to the Company

 Contributory pension scheme, on successful completion of probationary period

 Rewards for 100% attendance

 Discounted company products

 Childcare vouchers

Salary: £14000.00 - £16000

Hours: Monday to Friday 09:00-17:30, 37.5 hours per week

This job has now been closed.


  • Ref: ABHC344
  • Type: Full Time
  • Salary: £14000 - £16000 based on experience
  • Location: Swindon,Wiltshire
  • Close: 30th April 2016